Support during business hours, and beyond.

If there is ever a problem, we’re here to help.  Our Business technical support is available Monday to Friday 08:30AM to 6:00PM (AEST).

For urgent issues, technical support is available outside business hours, as well as weekends and public holidays.  Out-of-ours support service is deemed ‘Emergency Support’ and additional fees will apply (refer to Policies).

Encountering issues?  We’ll try and get you back in business as fast as we can.

CALL: 1300 87 99 88 (Option 1) or use our Online Support Request form

Name *
Organisation *
Account Number
Email *
Technical Contact Phone (Landline & Mobile) *
Time to call (AEST)
Support Type
Service Type
How can we assist? (Providing details like your Account Number or the main business phone number will help our team to respond sooner).
* Required fields
NOTE: For Sales and other general enquiries please DO NOT use this Support Request form as they will NOT be responded to. See below for further instructions on options for help with these type of enquiries.

Business FAQ's

Prefer to DIY support? Find the answers to common questions and issues here

Browse FAQ's

IP Phone User Guides

Download the User Guides for your 1Cloud desktop handset or softphone.

Browse Guides

Virtual Fax

Download the User Guide for your 1Cloud Virtual Fax service

Virtual Fax

Looking for something else? Try these:

MyAccount Login

Review your services & usage, update your billing details, make a payment and more.

Account Enquiries

Want to clarify your bill, discuss or update your existing account details, or cancel a service.  Contact the Accounts team at

Or phone 1300 87 99 88 (Option 3) during business hours

Sales Enquiries

For new service enquiries and to request a quotation, contact our sales team.

Contact Us

Or phone 1300 87 99 88 (Option 2) during business hours.

Legal Information

Read the fine print: terms & conditions, policies, change of ownership and more.

Explore Legal
Network & Service Status

Check the status of Service or Carrier Network, including any planned maintenance and known service disruptions.

Check Network