How to restart your nbn™ connection box – for FTTP/FTTC/HFC & Fixed Wireless types Restarting your nbn™ box resolves any temporary device issue that may...
Mobile 4G - Voicemail upgrade 29/09/2020
On Tuesday 29 September 2020, 1cloud's 4G mobile services, will have the voicemail ser...
Virtual Fax - Sending Tips
When sending faxes there are various factors which may affect fax send quality and what the receiving machine/fax number receives. These may include, but are not limited...
Is my premises cabling really causing nbn™ internet issues?
nbn™ can be quick to conclude that a customer’s internal cabling is the culprit for slow speed issues and drop outs on an FTTN service, but can the cabling in your premise...
Troubleshooting NBN FTTP for No connection
This article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Premise (FTTP)...
Troubleshooting NBN FTTC for Dropouts
The article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Curb (FTTC)...
Auto Attendants and IVR Settings
The Auto Attendant & IVR (Interactive Voice Response) technology allows callers to direct their calls based on voice commands or system phone prompts. If implemented...
Local Number Porting Guide
This guide will serve as an aid to understanding the different types of Number ports and how to use our pricing schedule to determine what category a number port will be. This...
Porting Authority Form
Transferring your existing phone numbers to 1cloud Voice & Data requires completion of a Porting Authority Form (PAF) which you can download here. Simply type in the required...
nbn™ Service Classes and what it means to you
So the day is near and the nbn™ will be live in your area soon. Here’s what you need to know about nbn™ service classes. References: DPU - Distribution Point...